Return & Exchange Policy

At Gandham Fashions, we want customers to shop with clarity and confidence. This Return & Exchange Policy explains how eligible returns and exchanges are handled for jewellery, clothing, sarees, accessories, and other products purchased through the official Gandham Fashions website.

Customers are requested to read this policy carefully before placing an order.

Return Window

Gandham Fashions offers a 7-day return window for eligible products.

The return request must be raised within 7 days from the date of delivery. Requests raised after the return window may not be accepted.

Return or exchange approval depends on product type, product condition, packaging, category, usage, and applicable policy terms.

Return Eligibility

A product may be eligible for return if:

• The return request is raised within 7 days of delivery
• The product is unused and unworn
• The product is not washed, altered, damaged, or stained
• All original tags, labels, accessories, packaging, and invoice details are available
• The product is returned in original saleable condition
• The product is not marked as non-returnable
• The product is not custom-stitched, made-to-order, altered, or personalised

Gandham Fashions reserves the right to inspect the returned product before approving any return, exchange, or refund.

Products Not Eligible for Return

The following products may not be eligible for standard returns:

• Custom-stitched products
• Made-to-order products
• Altered products
• Personalised products
• Used, worn, washed, stained, or damaged products
• Products with missing tags or missing original packaging
• Products damaged due to customer handling
• Products with fragrance, sweat marks, makeup stains, or visible usage
• Jewellery or accessories showing signs of use
• Products purchased during final sale or clearance, if marked non-returnable
• Products specifically mentioned as non-returnable on the product page

Exchange Eligibility

Exchange may be available for eligible products depending on:

• Product condition
• Category
• Size availability
• Stock availability
• Return timeline
• Product eligibility
• Inspection approval

A product may be eligible for exchange if it is unused, undamaged, unwashed, and returned with original tags, packaging, accessories, and invoice details.

Exchange requests must also be raised within the 7-day return window.

Size Exchange

For standard-size clothing products, size exchange may be available subject to stock availability.

Customers are advised to check size details carefully before placing an order. If the requested size is unavailable, Gandham Fashions may guide the customer with available options, which may include another size, another product, store credit, or refund where applicable.

Size exchange may not be available for custom-stitched, altered, or made-to-order products.

Jewellery and Accessories Exchange

Jewellery and accessories may be eligible for exchange only if they are unused, undamaged, and returned with original packaging and tags.

For hygiene and quality reasons, jewellery or accessories showing signs of wear, damage, missing parts, stains, or handling marks may not be accepted for return or exchange.

Custom-Stitched Product Return and Exchange

Custom-stitched, made-to-order, altered, or personalised products are generally not eligible for return or exchange because they are prepared according to customer measurements, design preferences, and order requirements.

Exceptions may be considered only if:

• A wrong product is delivered
• There is a verified defect
• The product is significantly different from the confirmed order details
• An error is accepted by Gandham Fashions after review

Fit issues caused by incorrect measurements shared by the customer may not qualify for return, exchange, or refund.

Return Request Process

To raise a return or exchange request, customers should contact Gandham Fashions within the 7-day return window.

Please keep the following details ready:

• Order number
• Customer name
• Registered mobile number
• Product name
• Reason for return or exchange
• Clear product images
• Images of tags, packaging, and invoice where required
• Unboxing video, if the issue is related to damage, missing item, or wrong product

The request will be reviewed by the Gandham Fashions team before approval.

Product Inspection

All returned products may be inspected after they are received by Gandham Fashions.

A return or exchange may be rejected if:

• Product is used, worn, washed, altered, or damaged
• Original tags or packaging are missing
• Product has stains, fragrance, marks, or signs of use
• Product is returned after the allowed timeline
• Product is different from the originally delivered item
• Product is non-returnable
• Return reason does not meet policy conditions

If the return or exchange is rejected after inspection, the product may be sent back to the customer. Additional shipping charges may apply.

Damaged, Defective, or Wrong Product

If a customer receives a damaged, defective, or incorrect product, they should contact Gandham Fashions as soon as possible with order details and clear images.

Customers may be asked to provide:

• Order number
• Clear product photos
• Packaging photos
• Close-up image of damage or defect
• Unboxing video
• Description of the issue

After review, Gandham Fashions may offer replacement, exchange, return, refund, repair, or another suitable resolution depending on product type, issue, availability, and policy terms.

Refund for Returned Products

Refunds are processed only after the return request is approved and, where applicable, the returned product is received and inspected.

Approved refunds are expected within 7 days after the return is accepted and processed by Gandham Fashions.

The final credit timeline may vary depending on the customer’s bank, payment method, UPI provider, card network, or payment service provider.

Refund Method

Refunds are usually processed through the original payment method where possible.

For COD orders, customers may be required to provide accurate bank account or payment details for refund processing.

Customers are responsible for providing correct refund information. Gandham Fashions will not be responsible for refund delays caused by incorrect customer-provided details.

Return Shipping

Return shipping responsibility may depend on the reason for return and final approval.

If the return or exchange is due to an error from Gandham Fashions, such as wrong product delivery or verified defect, our team will guide the customer on the next steps.

If the return or exchange is due to customer preference, size choice, change of mind, or incorrect selection, return shipping charges may vary and may be borne by the customer.

Exchange Processing

Once the returned product is received and approved, exchange processing will depend on stock availability and product eligibility.

If the requested exchange product is unavailable, Gandham Fashions may guide the customer with available options as per policy terms.

Price differences, if any, may be payable by the customer or adjusted as applicable.

Non-Acceptance of Delivery

If a customer refuses delivery without a valid reason, Gandham Fashions may treat the order according to the applicable shipping, return, and COD process.

Repeated refusal of delivery may affect future COD eligibility or order acceptance.

Return and Exchange Misuse

Gandham Fashions reserves the right to refuse return or exchange requests in cases of suspected misuse, repeated false claims, excessive return behaviour, fraudulent activity, or policy violation.

Contact Information

For return, exchange, refund, or product issue support, customers may contact Gandham Fashions through the official details below.

Please keep your order number, product details, and reason for request ready for faster support.

Phone / WhatsApp: 9176224326, 7032565182
Address: 14-1-127/3, Nowroji Road, Maharani Peta, Visakhapatnam, Andhra Pradesh – 530003