Return And Refund Policy

At Gandham Fashions, we want customers to shop with clarity and confidence. This Return and Refund Policy explains how eligible returns, exchanges, and refunds are handled for jewellery, clothing, sarees, accessories, and custom-stitched products purchased through the official Gandham Fashions website.

Return Eligibility

Gandham Fashions offers a 7-day return window for eligible products. Return approval depends on product type, condition, packaging, usage, and policy terms. Products must be unused, undamaged, and returned with all original packaging, tags, accessories, and invoice details where applicable.

Non Returnable Products

Custom-stitched, made-to-order, altered, personalised, used, damaged, or incomplete products may not be eligible for standard returns. Products showing signs of wear, stains, fragrance, damage, missing tags, or missing packaging may be rejected during return inspection.

Return Request Process

Customers must raise a return request within the allowed 7-day return window. The request should include order details, product name, reason for return, and supporting images if required. Return requests will be reviewed by the Gandham Fashions team before approval.

Exchange Policy

Exchange may be available for eligible products depending on product condition, category, stock availability, and return timeline. Custom-made or altered products may have exchange restrictions. If the requested replacement is unavailable, the customer may be guided as per the available return or refund process.

Refund Process

Approved refunds are expected within 7 days after the return is accepted and processed. Refunds may be initiated after the returned product is received and checked, where applicable. The final credit timeline may depend on the customer’s bank, payment method, or payment service provider.

Refund Method

Refunds are usually processed through the original payment method where possible. For COD orders, refund handling may require customer bank or payment details as per the final support process. Customers must provide correct refund information to avoid delays.

Damaged Or Wrong Product

If a customer receives a damaged, defective, or incorrect product, they should contact Gandham Fashions as soon as possible with order details and clear images of the product. The team will review the issue and guide the customer based on product condition, availability, and policy terms.

Return Shipping

Return shipping responsibility may depend on the reason for return and final approval. If the return is due to an error from Gandham Fashions, support will guide the customer on the next steps. If the return is due to customer preference or size choice, return shipping conditions may vary.

Contact Information

For return, exchange, or refund-related support, customers may contact Gandham Fashions through the official contact details below. Please keep your order number, product details, and return reason ready for faster assistance.

Phone / WhatsApp: 9176224326, 7032565182
Address: 14-1-127/3, Nowroji Road, Maharani Peta, Visakhapatnam, Andhra Pradesh – 530003