Exchange Policy 

At Gandham Fashions, exchanges are handled to support customers where a product is eligible under the applicable policy. This Exchange Policy explains how exchange requests are reviewed for jewellery, clothing, sarees, accessories, and custom-stitched products purchased through the official Gandham Fashions website.

Exchange Eligibility

Exchange may be available for eligible products within the 7-day return window. Approval depends on product category, condition, packaging, stock availability, and policy terms. Products must be unused, undamaged, and returned with original tags, packaging, accessories, and invoice details where applicable.

Non Exchangeable Products

Custom-stitched, made-to-order, altered, personalised, used, damaged, washed, worn, or incomplete products may not be eligible for exchange. Products with missing tags, stains, fragrance, visible wear, damaged packaging, or missing accessories may be rejected during inspection.

Exchange Request Process

Customers must raise an exchange request within the allowed timeline by contacting Gandham Fashions with the order number, product name, reason for exchange, and supporting images if required. The request will be reviewed by the team before approval, and customers will be guided on the next steps.

Size Or Colour Exchange

Size or colour exchange may be available for eligible clothing products, depending on stock availability and product condition. If the requested size, colour, or variation is unavailable, the customer may be guided towards another eligible option or the applicable return and refund process.

Jewellery Exchange

Jewellery exchange eligibility depends on the product condition, category, packaging, and final policy terms. Jewellery must be unused, undamaged, and returned with all original packaging and accessories where applicable. Any product showing signs of wear or damage may not qualify for exchange.

Custom Product Exchange

Custom-stitched or made-to-order clothing may have exchange restrictions because such products are prepared according to customer-specific measurements, design choices, or order requirements. Customers should carefully confirm size, measurements, product details, and custom instructions before placing the order.

Exchange Shipping

Exchange shipping responsibility may depend on the reason for exchange and approval status. If the exchange is due to a wrong or damaged product sent by Gandham Fashions, the team will guide the customer on the next steps. If the exchange is due to customer preference, size choice, or colour selection, shipping conditions may vary.

Contact Information

For exchange-related support, customers may contact Gandham Fashions through the official contact details below. Please keep your order number, product details, and exchange reason ready for faster assistance.

Phone / WhatsApp: 9176224326, 7032565182
Address: 14-1-127/3, Nowroji Road, Maharani Peta, Visakhapatnam, Andhra Pradesh – 530003