Custom Stitching Policy
At Gandham Fashions, custom stitching is offered for selected clothing and apparel products to help customers create outfits based on their measurements, fit preferences, design choices, and occasion needs.
This Custom Stitching Policy explains how custom orders are handled, what information customers need to provide, expected timelines, payment and order confirmation requirements, and return or exchange restrictions for custom-stitched products.
What Custom Stitching Means
Custom stitching means selected outfits are prepared according to customer-specific measurements, design preferences, fit requirements, and order details.
Instead of purchasing only standard-sized clothing, customers can request selected apparel to be stitched or customized based on their preferred fit, style, and occasion.
Custom stitching may be suitable for:
- Festive wear
- Party wear
- Wedding wear
- Family functions
- Special events
- Saree blouses
- Suit sets
- Lehengas
- Kurtis and kurti sets
- Selected occasion wear outfits
Customization availability may vary depending on fabric, design complexity, material availability, measurements, timeline, and stitching feasibility.
Custom Stitching Under Gandham Fashions
Custom stitching is mainly connected with clothing and apparel under Gandham Fashions, including selected products from Gen Alfa where applicable.
Gandham Fashions may offer custom stitching for selected ready designs, product styles, or customer-shared design references, subject to feasibility and confirmation.
How the Custom Stitching Process Works
The standard custom stitching process may include the following steps:
1. Choose Your Design
Customers may select from available outfit styles or share a preferred design reference for review.
2. Share Measurements
Customers must share accurate body measurements and fit preferences. Our team may guide customers on what measurements are required.
3. Confirm Order Details
Before stitching begins, customers must confirm the design, size, measurements, fabric details, colour, styling preferences, pricing, payment terms, delivery timeline, and other order requirements.
4. Stitching and Preparation
Once the order is confirmed and payment requirements are completed, the outfit is prepared according to the confirmed details.
5. Quality Check and Delivery
The final outfit is checked, packed, and delivered to the customer’s address.
Information Customers Need to Provide
To process a custom stitching request, customers may need to provide:
- Full name
- Mobile number
- Delivery address
- Outfit type
- Occasion or purpose
- Measurements
- Preferred fit
- Design reference, if any
- Fabric or colour preference, if applicable
- Neckline, sleeve, length, and styling preferences
- Required delivery date
- Budget range, if applicable
- Any special instructions
Incomplete or unclear information may delay order confirmation or production.
Measurement Responsibility
Customers are responsible for sharing accurate measurements.
Measurements should be checked carefully before submission. Gandham Fashions will not be responsible for fit issues caused by:
- Incorrect measurements
- Outdated measurements
- Self-measurement errors
- Wrong size details
- Miscommunication of fit preference
- Customer body size changes after order confirmation
Where possible, Gandham Fashions may guide customers on how to provide measurements, but final measurement accuracy remains the customer’s responsibility.
Design Confirmation
Customers must confirm all design and styling details before the order is processed.
This may include:
- Outfit style
- Fabric or material
- Colour
- Neckline
- Sleeve length
- Outfit length
- Fit preference
- Lining
- Closure style
- Embroidery or embellishment details
- Any customization request
- Delivery timeline
- Price and payment terms
Once design confirmation is completed and work begins, changes may be limited or unavailable.
Custom Stitching Timeline
Custom-stitched or made-to-order clothing may take 15 to 30 days, depending on product requirements and order details.
The timeline may vary due to:
- Design complexity
- Fabric availability
- Embroidery or embellishment work
- Measurement confirmation
- Customer response time
- Order volume
- Alteration or finishing requirements
- Delivery location
Customers should place custom orders early, especially for festive, party, or wedding occasions.
Delivery Timeline for Custom Orders
The 15 to 30 day custom stitching timeline usually refers to preparation and completion of the custom order before or around dispatch, depending on the order situation.
After dispatch:
- Same-city delivery is expected within approximately 2 days for eligible orders
- Pan India delivery is expected within approximately 7 days for eligible orders
Delivery timelines are estimates and may vary due to logistics, address accuracy, public holidays, weather, or third-party courier delays.
Payment for Custom Stitching
Custom stitching orders may require advance payment, partial payment, or full payment before work begins.
Payment requirements may depend on:
- Outfit type
- Design complexity
- Material requirement
- Order value
- Customization level
- Delivery timeline
- Final order confirmation
Gandham Fashions may not begin processing a custom order until the required payment and order details are confirmed.
COD may not be available for certain custom-stitched or made-to-order products.
Changes After Order Confirmation
Customers should review all details carefully before confirming a custom stitching order.
Minor changes may be considered only if production has not started.
Once fabric is arranged, cutting begins, stitching starts, or customization work is in progress, changes may be restricted or not possible.
Major changes after confirmation may require additional charges, extra time, and feasibility review.
Cancellation of Custom Orders
Custom stitching orders may not be cancelled once processing begins.
Cancellation may be restricted once:
- Measurements are confirmed
- Design is approved
- Fabric or material is arranged
- Cutting has started
- Stitching has started
- Customization or embellishment work has begun
If cancellation is requested before work begins, Gandham Fashions may review the request. Any costs already incurred may be deducted from the eligible refund, if applicable.
Return and Exchange Restrictions
Custom-stitched, made-to-order, altered, or personalised products are generally not eligible for standard return, exchange, or refund because they are prepared specifically for the customer.
Return, exchange, or correction may be considered only if:
- A wrong product is delivered
- There is a verified defect
- The product significantly differs from confirmed order details
- An error from Gandham Fashions is accepted after review
Fit issues caused by incorrect measurements or unclear customer instructions may not qualify for return, exchange, or refund.
Alteration Support
Alteration support may be reviewed on a case-by-case basis.
Alterations may depend on:
- Product type
- Design structure
- Fabric margin
- Embroidery or embellishment placement
- Measurement details provided
- Nature of the fitting issue
- Time elapsed after delivery
If alteration is required due to incorrect customer measurements, additional charges may apply.
If alteration is required due to an accepted issue from Gandham Fashions, the team will guide the customer based on product feasibility and final review.
Colour, Fabric, and Design Variation
Slight variation may occur in colour, fabric texture, embroidery, embellishment, finishing, or appearance due to:
- Lighting during photography
- Screen display settings
- Fabric dye lots
- Material availability
- Handwork or finishing differences
- Design adaptation requirements
Minor variations are not considered defects unless the product significantly differs from confirmed order details.
Customer Response Delays
Custom orders require customer communication during measurement confirmation, design finalisation, pricing, payment, and delivery coordination.
If the customer delays responses, measurement sharing, payment, or approval, the final delivery timeline may also be delayed.
Gandham Fashions will not be responsible for delays caused by late or incomplete customer communication.
Customer Confirmation
Before production begins, customers are expected to confirm all important order details, including measurements, design, fabric, colour, price, delivery timeline, and payment terms.
Once confirmed, the order will be processed according to the approved details.
Customers should not confirm an order unless all details are reviewed carefully.
How to Start a Custom Stitching Order
Customers can start a custom stitching order by contacting Gandham Fashions through phone or WhatsApp and sharing their requirements.
Please share:
- Outfit type
- Design reference, if any
- Measurements or request for measurement guidance
- Occasion
- Required delivery date
- Delivery location
- Budget range, if any
After reviewing the request, Gandham Fashions will guide the customer on feasibility, timeline, pricing, payment, and confirmation steps.
Contact Information
For custom stitching orders, measurement guidance, design confirmation, alteration support, or policy-related questions, customers may contact Gandham Fashions through the official details below.
Phone / WhatsApp: 9176224326, 7032565182
Address: 14-1-127/3, Nowroji Road, Maharani Peta, Visakhapatnam, Andhra Pradesh – 530003
