Privacy Policy

At Gandham Fashions, we value your privacy and are committed to protecting the personal information you share with us while using our website, browsing products, creating an account, placing an order, contacting us, or using any of our ecommerce services.

This Privacy Policy explains how we collect, use, store, and protect customer information. By accessing or using the Gandham Fashions website, you agree to the practices described in this policy.

Information We Collect

When you use our website or place an order, Gandham Fashions may collect personal and order-related information necessary to process your purchase and provide customer support.

The information we may collect includes:

• Full name
• Mobile number
• WhatsApp number
• Email address, if provided
• Billing address
• Shipping address
• Order details
• Product preferences
• Payment status
• Return, exchange, or refund request details
• Custom stitching measurements and design preferences, where applicable
• Communication history with Gandham Fashions
• Website usage information such as pages visited, products viewed, and cart activity

For custom stitching orders, we may also collect measurements, outfit references, fabric preferences, design details, fit preferences, and delivery requirements shared by the customer.

How We Use Your Information

Gandham Fashions uses customer information only for business, ecommerce, service, and support purposes.

Your information may be used to:

• Process and confirm orders
• Deliver products to your address
• Contact you regarding order status, payment, delivery, returns, or exchanges
• Process custom stitching requests
• Confirm measurements, design details, and customization requirements
• Provide customer support
• Manage returns, refunds, exchanges, and cancellations
• Improve website experience and product presentation
• Send order updates through phone, WhatsApp, SMS, email, or other available communication methods
• Prevent fraud, misuse, fake orders, or suspicious activity
• Comply with applicable legal, tax, accounting, or operational requirements

We do not sell customer personal information to third parties.

Payment Information

Gandham Fashions supports payment methods such as UPI, cards, net banking, and COD where available.

Online payments are processed through secure third-party payment gateways. Gandham Fashions does not store sensitive payment details such as card numbers, CVV, UPI PINs, net banking passwords, OTPs, or payment authentication credentials.

Customers should complete payments only through the official website checkout page or approved payment channels shared by Gandham Fashions.

Gandham Fashions will never ask customers to share OTPs, UPI PINs, card CVV, net banking passwords, or other sensitive payment credentials.

Use of Customer Contact Details

We may use your phone number, WhatsApp number, email address, or address to contact you for:

• Order confirmation
• Delivery updates
• Payment confirmation
• Custom stitching discussions
• Measurement confirmation
• Return or exchange support
• Refund-related communication
• Product availability updates
• Customer service follow-ups

Promotional messages, new collection updates, or offer notifications may be shared with customers where permitted. Customers may request to stop receiving promotional communication by contacting Gandham Fashions.

Custom Stitching Information

For custom stitching services, customers may be required to share measurements, design references, fit preferences, outfit type, delivery timeline, and customization instructions.

This information is used only to understand and process the custom order.

Since custom-stitched products are prepared according to customer-specific measurements and preferences, they may have separate return, exchange, cancellation, and refund restrictions as mentioned in the Custom Stitching Policy and Return & Exchange Policy.

Sharing of Information

Gandham Fashions may share necessary customer information only with trusted service providers involved in completing customer orders or supporting business operations.

This may include:

• Courier and logistics partners
• Payment gateway providers
• Website hosting or technology service providers
• Customer support or communication tools
• Legal, tax, or compliance advisors where required

Only the information necessary for the specific service will be shared.

We may also disclose information if required by law, government authority, legal process, or to protect the rights, safety, and security of Gandham Fashions, customers, or the website.

Cookies and Website Usage

Our website may use cookies or similar technologies to improve browsing experience, support cart functionality, remember preferences, analyse website performance, and understand customer behaviour.

Cookies may help us understand:

• Products viewed
• Pages visited
• Cart activity
• Device and browser type
• Website navigation behaviour

Customers may disable cookies through browser settings. However, some website functions may not work properly if cookies are disabled.

Data Security

Gandham Fashions takes reasonable steps to protect customer information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no website, payment gateway, internet transmission, or digital storage system can be guaranteed to be completely secure. Customers are advised to use secure devices, avoid sharing passwords or OTPs, and contact Gandham Fashions only through official communication channels.

Account Responsibility

If customers create an account on the website, they are responsible for maintaining the confidentiality of login credentials.

Gandham Fashions will not be responsible for issues caused by:

• Shared passwords
• Incorrect customer information
• Unauthorised access due to customer negligence
• Use of unsecured devices or networks

Customers should contact Gandham Fashions immediately if they suspect unauthorised account activity.

Data Retention

Gandham Fashions may retain customer information for as long as necessary to support ecommerce operations, order records, customer service, returns, refunds, exchanges, tax requirements, legal compliance, dispute resolution, and fraud prevention.

Custom stitching measurements and order details may be retained to support order processing and future service reference unless deletion is requested, subject to operational and legal limitations.

Customer Rights

Customers may contact Gandham Fashions to request:

• Correction of personal details
• Update of phone number or address
• Clarification on data usage
• Removal from promotional communication
• Assistance regarding privacy-related concerns

Requests may be subject to identity verification and applicable legal or operational requirements.

Third-Party Links

The Gandham Fashions website may contain links to payment gateways, courier tracking pages, social media platforms, or other third-party services.

Gandham Fashions is not responsible for the privacy practices, content, security, or policies of third-party websites or platforms. Customers should review the respective privacy policies of those platforms before using them.

Policy Updates

Gandham Fashions may update this Privacy Policy from time to time due to changes in website features, ecommerce operations, legal requirements, payment processes, or business practices.

The updated version will be published on this page. Continued use of the website after changes means you accept the revised Privacy Policy.

Contact Information

For questions related to this Privacy Policy, customer information, orders, or website usage, customers may contact Gandham Fashions through the official details below.

Phone / WhatsApp: 9176224326, 7032565182
Address: 14-1-127/3, Nowroji Road, Maharani Peta, Visakhapatnam, Andhra Pradesh – 530003