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Shopping And Delivery Information
Delivery charges for online orders?
Shipping charges may be free, paid, or conditional depending on the order value. Free shipping may be available on orders above ₹5,999, if shown on the website. The final delivery charge will be visible at checkout before payment, so customers can review the full order total before confirming.
How long will delivery take?
Same-city delivery is expected within 2 days, while Pan India delivery is expected within 7 days. Custom-stitched or made-to-order clothing may take 15 to 30 days. The final timeline may depend on the product type and order details.
What happens after ordering?
After placing an order, customers will receive order confirmation through email. The team will then process the product as per availability and order type. Ready products will move towards dispatch as per the delivery timeline, while custom clothing may require additional confirmation before processing.
Do I receive an invoice?
Yes, customers receive order-related communication after purchase, including invoice or order details where applicable. Please enter the correct email address and phone number during checkout, as these details are used for order confirmation and customer support.
Can I track my order?
Order tracking may be available through the website once enabled. Customers can also check updates through their account section, if registered. Tracking details will depend on the dispatch and delivery process, and support can be contacted for assistance.
Payment And Order Information
When is payment taken?
Payment is taken when checkout is completed successfully. Gandham Fashions supports UPI, cards, net banking, and COD where active. Online payments will be processed through the approved payment gateway, so customers should place orders only through the official website checkout.
What payment methods work?
Gandham Fashions supports UPI, cards, net banking, and COD where available. The final payment options will appear on the checkout page. If COD is not visible, it may not be available for that order. Taxes are included in the base price, with no separate tax line planned.
Can I cancel my order?
Order cancellation depends on the product type and order stage. Ready products may be cancellable before they are processed or dispatched. Custom-stitched and made-to-order items may have cancellation restrictions, so customers should contact support as early as possible.
What is wishlist?
Wishlist allows customers to save products they like for later. Jewellery, clothing, or accessories can be added by clicking the heart icon. A popup message may confirm that the item has been added, and customers can visit the wishlist page to view saved products.
Is guest checkout available?
Yes, customers can place orders using guest checkout. Registered user checkout is also available for those who prefer an account. Guest checkout keeps the buying process quick, while creating an account may help with future orders and order history.
Returns And Refund Information
What is return policy?
Gandham Fashions offers a 7-day return window for eligible products. Return approval depends on product type, condition, and policy terms. Customers should raise the return request within the allowed time, while custom-made products may not be eligible for standard returns.
Are jewellery returns allowed?
Jewellery return eligibility will depend on the final return policy and product condition. Customers should check the product page before placing the order. Items must meet the stated return conditions to qualify, and approved returns will follow the return and refund policy.
Are custom items returnable?
Custom-stitched or made-to-order items may not be returnable because they are prepared according to customer-specific requirements. Customers should confirm size, design, and order details carefully before checkout, and review return restrictions before purchase.
When will refund happen?
Approved refunds are expected within 7 days. Refund processing may begin after the returned product is checked, if required. The final credit timeline may depend on the payment method, and customers will be guided as per the return and refund policy.
Can I exchange products?
Exchange may be available for eligible products. Approval depends on product condition, availability, and return timeline. Custom-made items may have exchange restrictions, so customers should contact support with order details before sending any product back.
Payment And Order Information
What does Gandham Fashions offer?
Gandham Fashions offers jewellery, clothing, and accessories for women. The website covers daily wear, party wear, festive wear, and wedding wear. Customers can shop by brand, category, or occasion, with a focus on variety, accessibility, and feminine fashion choices.
Which brands are available?
The website showcases Nayani, Eternity, and Gen Alfa / Lorris. Nayani focuses on everyday and mid-segment jewellery, Eternity offers premium jewellery with a royal traditional feel, and Gen Alfa / Lorris covers clothing, sarees, and occasion wear.
Where are sarees listed?
Sarees are listed under the Gen Alfa / Lorris clothing section. They can also appear in occasion pages such as festive and wedding wear. Customers can browse sarees through shop by category, depending on available product data and stock.
Is custom stitching available?
Custom stitching is available for clothing where applicable. It may include custom sizing or made-to-order clothing options. The expected timeline is 15 to 30 days. Jewellery customisation should not be assumed unless confirmed later.
How do I contact support?
Customers can contact Gandham Fashions through the contact page. Phone support is available on 9176224326 and 7032565182. A WhatsApp chat button may also be available on the website, and the brand is based in Visakhapatnam, Andhra Pradesh.