Cancellation Policy 

At Gandham Fashions, order cancellations are handled based on the product type, order status, payment method, and processing stage. This Cancellation Policy explains how customers can request cancellation for jewellery, clothing, sarees, accessories, and custom-stitched products purchased through the official Gandham Fashions website.

Cancellation Eligibility

Customers may request order cancellation before the order is processed, packed, dispatched, or moved into custom preparation. Cancellation approval depends on whether the product has already entered fulfilment. Once an order is shipped, it cannot be cancelled and may need to follow the return process if eligible.

Custom Order Cancellation

Custom-stitched, made-to-order, altered, or personalised clothing may have cancellation restrictions. Once measurements, design details, or order requirements are confirmed and processing begins, cancellation may not be possible. Customers should check all custom order details carefully before confirming the purchase.

How To Cancel Order

To request cancellation, customers should contact Gandham Fashions as early as possible with the order number, registered phone number, product name, and reason for cancellation. The team will review the request and confirm whether cancellation is possible based on the current order stage.

Cancellation After Payment

If a prepaid order is cancelled successfully before processing or dispatch, the refund will be handled as per the refund process. Approved refunds are expected within 7 days, subject to payment method, bank processing, and payment gateway timelines. Any failed or pending payment issue will be reviewed separately.

Cancellation For COD Orders

COD orders may be cancelled before processing or dispatch where eligible. If a customer repeatedly refuses or cancels COD orders without valid reason, Gandham Fashions may restrict COD availability for future orders, subject to internal review.

Cancellation By Gandham Fashions

Gandham Fashions may cancel an order due to stock unavailability, incorrect product information, payment failure, delivery limitations, pricing error, suspected misuse, incomplete customer details, or any operational issue. If payment has already been made, the refund will be processed as per the applicable refund timeline.

Contact Information

For cancellation requests or order-related assistance, customers may contact Gandham Fashions through the official contact details below. Please keep your order number and registered contact details ready for faster support.

Phone / WhatsApp: 9176224326, 7032565182
Address: 14-1-127/3, Nowroji Road, Maharani Peta, Visakhapatnam, Andhra Pradesh – 530003